Shipping & Delivery

Rates are in Singapore Dollars (SGD).

Location Order Value Tracked Package
Asia S$70 and above FREE
Asia Below S$70 S$2.50
Rest of the World - S$21.90

Singapore Customers

Tracking

You can track your order here.

Delivery Time

After payment has been verified, your order will be shipped within 2-3 working days.
Shipping will take about 3-5 working days.

Returned Packages

For packages returned to us due to incorrect address provided or unclaimed at post office, a reshipping fee of $5.24 will apply to cover for the cost of packaging and tracking. Payment can be made to DBS Savings Plus 120-6-019469.

International Customers (Outside of Singapore)

Covid-19 Update:

  • Our postal service, Singpost, will not be able to ship to certain countries If you are in urgent need of our products, please reach out to us via email at hello@theperiod.co
  • Shipping time will be increase due to stringent border controls and restrictions on international travel.

International customers are responsible for any custom fees, import duties, or taxes that may be imposed by your country's customs department. Certain countries may also impose restrictions on gels and liquids being shipped in. Kindly do a check before purchasing such items.

Delivery Time

    After payment has been verified, your order will be shipped within 3-4 working days.

    Please note that due to the COVID-19 situation, there may be significant delays for all international shipments in and out of Singapore.

    Country Of Destination (Major Cities/ Office of Mail Exchange)

    Estimated Delivery Time
    For Major Cities
    (Working Days)

    Basic Mail/Package (International) - Air
    Australia (Sydney, Melbourne, Perth) 7 - 14
    Brunei Darussalam (Bandar Seri Begawan) 7 - 14
    Canada (Vancouver) 10 - 20
    China, People's Republic of (Beijing, Guangzhou, Shanghai) 6 - 12
    France (Paris) 8 - 16
    Germany (Frankfurt) 7 - 14
    Hong Kong (Hong Kong) 5 - 10
    India (Chennai, Mumbai, Kokata) 10 - 16
    Indonesia (Jakarta, Batam) 9 - 18
    Italy (Rome) 8 - 16
    Japan (Tokyo, Osaka) 4 - 9

    Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

    5 - 10

    Netherlands (Amsterdam)

    7 - 14
    New Zealand (Auckland) 8 - 16
    Philippines (Manila) 9 - 18
    South Africa (Johannesburg) 16 - 24
    Sweden (Stockholm) 8 - 16
    Switzerland (Zurich) 8 - 14
    Taiwan (Taipei) 4 - 9
    Thailand (Bangkok) 5 - 9
    United Arab Emirates (Dubai) 5 - 11
    United Kingdom (London) 5 - 10
    United States of America (San Francisco, New York, Honolulu) 8 - 16
    Vietnam (Ho Chi Minh) 8 - 16
    Other Destinations in Asia and Territories in the Pacific 9 - 18
    Other Destinations in the Middle East, Africa, Europe and America 16 - 24

    Notes:

    • Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
    • Any delay at the destination countries is beyond the control of Singapore Post or The Period Co.
    • Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.

    How can I check my order status?

    A confirmation email will be sent to you shortly after your order has been made.

    When the order has been shipped, a tracking number will be emailed to you.You can track your order on the Singapore Post website here.

    Lost or Delayed Parcel

    If the parcel is deemed lost by either Singapore Post or your local postal service, or has not arrived at the shipping address within two months of the shipment date, The Period Co. will provide a full refund.

    Sustainable Packaging Policy

    Retail is a massive source of waste from product packaging, shipping packaging and carbon emissions from delivery. Here at The Period Co., we are trying our best to reduce waste in our packaging material while ensuring our products are delivered in a good condition.

    Over the years, The Period Co. has weighed the pros and cons of several packaging materials. The plastic poly mailer makes the most sense for us in terms of its tear resistance when compared with kraft or paper packaging.

    We have reduced the use of packaging packing material such as kraft paper, foam packing peanuts and bubble wraps.

    While the reduction of packing materials may cause product packaging to get damaged during shipping, most if not all of our products such as the menstrual cup, period underwear and cloth pads are highly unlikely to get damaged.

    As such, we will not be providing any return or refunds for damaged packaging.

    However, if any of the actual product has been damaged during delivery, please send us an email at hello@theperiod.co with the image of the item within three working days of delivery receipt.

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