Shipping & Delivery

Rates are in Singapore Dollars (SGD).

Order Value Tracked Package
$60 and above FREE
Below $60 $2.50

Singapore Customers

Tracking

You can track your order here.

Delivery Time

After payment has been verified, your order will be shipped within 2-3 working days.
Shipping will take about 3-5 working days.

Returned Packages

For packages returned to us due to incorrect address provided or unclaimed at post office, a reshipping fee of $5.24 will apply to cover for the cost of packaging and tracking. Payment can be made to DBS Savings Plus 120-6-019469.

International Customers (Outside of Singapore)

Covid-19 Update:

  • Our postal service, Singpost, will not be able to ship to certain countries If you are in urgent need of our products, please reach out to us via email at hello@theperiod.co
  • Shipping time will be increase due to stringent border controls and restrictions on international travel.

International customers are responsible for any custom fees, import duties, or taxes that may be imposed by your country's customs department. Certain countries may also impose restrictions on gels and liquids being shipped in. Kindly do a check before purchasing such items.

Delivery Time

    After payment has been verified, your order will be shipped within 3-4 working days.

    Country Of Destination
    (Major Cities)
    Estimated Delivery Time
    For Major Cities

    (Working Days)
    Malaysia
    (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)
    4 - 6
    Indonesia (Jakarta, Batam) 5 - 8
    Philippines (Manila) 6 - 8
    Thailand (Bangkok) 4 - 6
    Rest of Asia 10

    Notes:

    • Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
    • Any delay at the destination countries is beyond the control of Singapore Post or The Period Co.
    • Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.

    How can I check my order status?

    A confirmation email will be sent to you shortly after your order has been made.

    When the order has been shipped, a tracking number will be emailed to you.You can track your order on the Singapore Post website here.

    Sustainable Packaging Policy

    Retail is a massive source of waste from product packaging, shipping packaging and carbon emissions from delivery. Here at The Period Co., we are trying our best to reduce waste in our packaging material while ensuring our products are delivered in a good condition.

    Over the years, The Period Co. has weighed the pros and cons of several packaging materials. The plastic poly mailer makes the most sense for us in terms of its tear resistance when compared with kraft or paper packaging.

    We have reduced the use of packaging packing material such as kraft paper, foam packing peanuts and bubble wraps.

    While the reduction of packing materials may cause product packaging to get damaged during shipping, most if not all of our products such as the menstrual cup, period underwear and cloth pads are highly unlikely to get damaged.

    As such, we will not be providing any return or refunds for damaged packaging.

    However, if any of the actual product has been damaged during delivery, please send us an email at hello@theperiod.co with the image of the item within three working days of delivery receipt.

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