Shipping & Returns

1. Shipping Rates & Delivery Times

All estimated transit times refer to business days (Monday–Friday, excluding Singapore Public Holidays and Eves).

2. Singapore Self-Collection & Failed Deliveries

Self-Collection

How it works: Select Pick Up at checkout. Wait for your "Ready for Pickup" email notification before arriving.

• Location: Envspace, 103 Kallang Avenue, #07-06, Singapore 339504

• Hours: Monday to Friday, 10:30 AM – 4:30 PM SGT ( After 1:00 PM on Monday, Excluding Public Holidays & Eves).

• Cancellation Fee: S$3.00 admin fee applies if you request to cancel a self-collection order prior to pickup.

Unclaimed Orders Policy: Self-pickup orders must be collected within 90 days from the date your "Ready for Pickup" notification is sent. If an order remains uncollected after 90 days, The Period Co. reserves the right to cancel the order. A 20% handling/restocking fee will be deducted, and the remaining 80% balance will be credited to your account as non-expiry Store Credit upon request.

Undeliverable / Returned Packages

If a parcel is returned to us due to an incorrect/incomplete address provided by the customer or repeated missed delivery attempts, a reshipping fee of S$8.00 applies to cover repackaging and administrative costs.

3. International Orders & Customs

• Customs, Taxes & Tariffs: Import duties, VAT, clearance fees, or local taxes are the sole responsibility of the recipient.

• Local Import Restrictions: Certain destination countries restrict or prohibit the import of specific items (e.g., wellness or liquid products). The Period Co.  is not responsible or liable for delays, rejections, or destructions resulting from local customs laws.

• Delayed or Lost Parcels:

  • Orders confirmed as lost by our delivery partner will be fully refunded or replaced.

  • Parcels that fail to arrive within 60 days from the dispatch date (where delay is not caused by unpaid customs or missing buyer documentation) will be deemed missing and eligible for a full refund.

4. Return, Exchange & Warranty Policy

(Applicable to Singapore & Malaysia Orders Only)

Due to the intimate nature of menstrual cups, period underwear, cloth pads, and personal wellness items, strict hygiene standards apply.

Unopened & Unused Items (Within 14 Days)

If you change your mind, you may return or exchange unopened products within 14 days of purchase:

1. Returns: Subject to a S$3.00 admin fee. Refunds are issued as Store Credit (excluding original shipping fees and admin fees) within 7 business days of receipt and verification.

2. Exchanges: Customers are responsible for round-trip shipping costs.

3. Conditions: Items must be shipped back via a tracked service at your own cost and risk. Packaging must be completely factory-sealed, undamaged, and unopened.

4. Rejection: If returned items are found to be opened, unsealed, or heavily damaged, no refund/exchange will be issued. The customer may elect to have the item shipped back at their own expense.

Hygiene Notice (Opened Products): For safety and health reasons, we do not accept returns or exchanges on any opened product. If an item does not suit you after opening, contact hello@theperiod.co—we will gladly offer a customer loyalty discount toward trying an alternative style or size.

Note: Final sale, clearance, or bundled items are non-refundable and non-exchangeable.

Defective Items & Warranty Scope

• New Deliveries: If your product arrives damaged or defective, email hello@theperiod.co with photographs of the defect within 5 business days of receipt.

• Electrical Products: Covered by a 1-Year Manufacturer Warranty for internal electronic defects from the date of purchase. Eligible units will be repaired, replaced, or refunded.

• Non-Electrical Products: Due to varying personal care and washing routines, non-electrical items (menstrual cups, period underwear, cloth pads) do not carry a long-term post-use warranty.

Important Note on Menstrual Cup Stems:

The stem of a menstrual cup is designed only as a location guide to reach the base of the cup. Stems must never be pulled or tugged forcibly to break the vacuum seal or remove the cup. Removal requires pinching the base of the cup to release suction. Stem breakage caused by pulling or improper force is classified as misuse and is not covered under warranty. (If the stem breaks, the cup remains fully safe and functional as long as you can reach the base).

5. Sustainable Packaging Notice

To minimize environmental footprint and carbon emissions, we deliberately limit single-use fillers (e.g., bubble wraps, plastic peanuts).

• Cosmetic Packaging Wear: Minor creasing or denting of outer retail product packaging during transit may occur and does not affect product efficacy or hygiene. We do not accept returns or refunds for minor cosmetic box wear.

• Product Damage: In the rare event that the internal product itself arrives physically damaged, please submit photos to hello@theperiod.co within 5 business days of delivery for a prompt replacement.