Shipping & Returns
We ship internationally.
Shipping Time and Rates
Location | Order Value | Rate | Delivery Time* |
Singapore |
S$70 and above Below S$70 |
FREE S$3.90 |
2-3 Days |
Malaysia |
RM210 and above Below RM210 |
FREE RM12.90 |
5-7 Days |
USA & Canada |
- |
US$29.90 |
3-7 Days |
Asia |
S$100 Below S$100 |
FREE S$9.90 |
3-7 Days |
Rest of the World | - |
S$59.90 |
3-7 Days |
* working days
Singapore Customers
Self-Collection
Select 'Pick up' as delivery method during checkout.
You will receive an email notification once your order is ready for pick up.
Pick up location: Envspace, 103 Kallang Avenue, #07-06, Singapore 339504
Monday to Friday, 10.30am to 4.30pm. Not including public holidays and eves.
If you wish to cancel your pick up order, a S$3 fee will be charged.
Returned Packages
For packages returned to us due to an incorrect address provided or multiple missed attempts, a reshipping fee of S$8 will apply to cover the cost of repackaging and shipping. Payment can be made to DBS 88506500459037896. If you wish to cancel a returned parcel, a S$8 fee will be charged.
International Customers (Outside Singapore)
Missing & Delayed Parcel
Orders that are confirmed missing by our shipping provider will be fully refunded.
Orders that do not arrive within 2 months of the order date, not due to the buyer's action, will be deemed missing and refunded.
Customs Matters
- Custom Fees: Any custom fees or import tax are the responsibility of the buyer.
- Product Restrictions: Certain countries may impose restrictions on certain product such as sexual wellness or liquid products from being shipped in. Kindly check your local postal/custom restrictions before purchasing this item. The Period Co. is not liable for any failed shipment due to custom restrictions.
- Documents Submission: Any buyer-related documents such as personal identification or business numbers required by the respective countries customs requirement are the buyer's responsibility. Any delay or failure in delivery due to the lack of submission of such documents are not the responsibility of the seller or shipping provider.
Discreet Packaging
All our orders are discreetly packaged and do not have any brand labels on the outside of the package. They typically come in a white poly mailer or kraft box.
Return / Exchange / Warranty Policy (Singapore & Malaysia Only)
- If you are not satisfied with your purchase or wish to exchange, please contact us at hello@theperiod.co within 14 days of purchase.
-
For a return, there is an admin fee of S$3.00.
Please ship the product with tracking back to us to at your own cost and risk.
Upon receiving and confirming that the product packaging is not opened or damaged, we will proceed with a refund in the form of store credits (excluding shipping charges & return fee) within 7 working days.
If the product packaging is found to be already opened or heavily damaged upon our receiving, we will not provide any refund, and you can choose to receive the item/s back at your own cost.
- For an exchange, standard shipping rates will apply.
Please ship the product with tracking back to us to at your own cost and risk.
Upon receiving and confirming that the product packaging is not opened or damaged, we will contact you via email on the follow up action.
If the product packaging is found to be already opened or heavily damaged upon our receiving, we will not provide any exchange, and you can choose to receive the item/s back at your own cost.
Return Address:
The Period Co.
envspace fulfilment
103 Kallang Ave, #07-06
Singapore 339504
Contact +65 8218 8768
Order # <Your Order Number> - If the product is opened, we do not accept returns or exchange due to the nature of the product and hygiene reasons. However, we will be happy to provide you with a discount code to try another product.
- Products that were bought at a discounted or bundle price at not available for exchange.
- Defects
- New Purchase: If there is a defect with the product, please email and provide us with photos of the defect at hello@theperiod.co within 14 days of purchase.
- Electrical products with manufacturing defects can be returned for a full refund or replacement within 1 year of purchase.
- Besides electrical products, we do not provide any warranty for the other range of products, including but not limited to menstrual cups, period underwear and cloth pads.
- Menstrual Cups Stem Usage
- During removal, the stem should only be used to locate the cup's base such that it can be removed. It should not be pulled or tugged on to remove the cup entirely. Improper use of the stem might result in the stem breaking. Proper removal of the cup consists of pinching the base to break the seal with the vaginal walls, then slowly 'walking' the cup out of the vagina.
- The cup is still usable as the cup's main body, which collects the blood is not affected. As long as you are still able to reach the base of the cup, you may continue using it.
- Improper use of the stem leading to breakage is not covered under warranty.
Sustainable Packaging Policy
Retail is a massive source of waste from product packaging, shipping packaging and carbon emissions from delivery. Here at The Period Co., we are trying our best to reduce waste in our packaging material while ensuring our products are delivered in good condition.
Over the years, The Period Co. has weighed the pros and cons of several packaging materials. The plastic poly mailer makes the most sense for us regarding its tear resistance compared with kraft or paper packaging.
We have reduced packaging packing material such as kraft paper, foam packing peanuts and bubble wraps.
While the reduction of packing materials may cause product packaging to get damaged during shipping, most if not all of our products, such as the menstrual cup, period underwear and cloth pads, are highly unlikely to get damaged.
As such, we will not be providing any return or refunds for damaged packaging.
However, if any of the actual product has been damaged during delivery, please send us an email at hello@theperiod.co with the item's image within 5 working days of delivery receipt.